Mall-based services hub goes full line

Hassle free bills payment services for your cards and utilities, government requirements and other services and products at Servicio. / PHOTOGRAPHS COURTESY OF SM

One-stop shops have long made life easier for consumers, especially in congested cities where it takes more time to travel from one place to another. Once known as the SM Business Service Center, SM’s Servicio has been one of the most extensive over the counter, one-stop shops for bills payments, foreign exchange and remittances, government services and more in the country.

Today, it has expanded to include even more services. “With the retail landscape changing, Servicio has embraced technology and is continuously adapting to changes,” says Cedie Nieva, AVP for Business Center Operations.

Servicio has introduced products like WiFi kits and entertainment for mobile TV, gifting requirements — gift cards and gift passes, SMAC and even prayer cards making Servicio a full line of service operation.

Servicio also offers the cash-in of digital wallets (GCash, PayMaya, Grab Pay), top up of RFID accounts both for Easytrip and Autosweep, top up of reloadable bank cards like Metrobank and BPI and enabling mobile payments are added to the services.

“All these transformations created a smoother and more convenient shopping experience for customers of Servicio, as we commit to naturally progress,” says Nieva. “We are SM and we are here to serve.”

Servicio’s service and other products such as prepaid cards and e-load are also available at the SM Supermarket, SM Hypermarket and Save More.

It began 25 years ago, when the SM Department Store — as it was then known — began offering services that went beyond shopping. At the store’s Customer Service counters, shoppers could avail Forex services to exchange their currencies; and pay their bills for utilities, telcos and credit card companies.

As SM grew, its bills payment service expanded to include government agencies like SSS and Pag-ibig payment for monthly dues, fees and contributions. The mall giant also partnered with all of the major electric, water and cable providers in major cities and municipalities nationwide.

Today, the SM Business Service Center continues to serve the

ever-changing needs of its customers as Servicio. It serves as a full desk financial and non-financial service provider for both private and government customers.

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