Around Canada

Industry experts say the increasingly common and automated customer service options — like chat bots and support websites — are designed to make getting help more efficient. But these new tools, though they are improving, aren’t eliminating phone queues — for a variety of reasons. Industry experts say online chat …

When Taqialuk Peter opens the box, she can barely believe what is inside — a small stone statue of a caribou and, she says through tears, an unexpected "miracle." Serendipitous moment came at end of historic visit by Inuit elders from Nunavut last week When Taqialuk Peter opens the box, …

Port workers in British Columbia have voted to accept a tentative deal with their employers, bringing an apparent end to a weeks-long labour dispute that halted goods from entering Canada's largest port and disrupted supply chains across the country. Nearly 75 per cent of union members voted to approve the …

Speaking during a news conference organized by the Center for Research-Action on Race Relations (CRARR), Amaechi Okafor’s voice shook as he recounted what happened at around 3 a.m. on St-Jacques Street in Notre-Dame-de-Grâce. PhD students walked around police intervention and soon found themselves pinned against a fence Two PhD students …

Telecommunications giant Telus says it plans to trim 6,000 jobs, citing its need to free up cash flow and remain competitive. Restructuring comes amid telecom giant's drop in 2nd-quarter profit Telecommunications giant Telus says it plans to trim 6,000 jobs, citing its need to free up cash flow and remain …

Canada’s national archives is working to identify, digitize and transfer six million pages of federal Indian day school records to the National Centre for Truth and Reconciliation, enough paper to fill “multiple tractor trailer loads completely packed with pages," one official says. Department head Leslie Weir says 3-year timeline for …

Chants to search a Winnipeg-area landfill for the remains of two First Nations women rang out across downtown Winnipeg on Thursday, as hundreds of people flooded a busy intersection for a round dance. 'Impossible to move forward' on a search without Manitoba's co-operation, feds say Chants to search a landfill …

Residents in parts of southern Ottawa are left picking up debris after a tornado hit the area Thursday evening. Environment Canada confirmed tornado northwest of Metcalfe Timelapse of funnel cloud forming in south Ottawa 9 hours ago Duration 0:21 This timelapse video shows a funnel cloud forming in South Ottawa …

Residents in parts of southern Ottawa are left picking up debris after a tornado hit the area Thursday evening. Environment Canada confirmed tornado northwest of Metcalfe Timelapse of funnel cloud forming in south Ottawa 36 minutes ago Duration 0:21 This timelapse video shows a funnel cloud forming in South Ottawa …

For the last 15 years, inmates released from a nearby jail with no one to pick them up are dropped off at a Barrie bus station with fare to make their way home to their home communities. The city has decided to pay for its own shuttle to take them …